Coaching
Transform from CS firefighter to CX strategist. Our coaching helps customer success leaders evolve their teams into revenue-driving partners who speak the language of business impact. Learn to break down silos, build executive presence, and connect customer experience directly to recurring revenue. Perfect for CS leaders ready to position themselves as strategic business leaders while maintaining sustainable work-life balance.
Direction
- 2 - 45 min session per month
- 1 Success Plan with Goals
- Email & Text Encouragement
Focus
- 4 - 45 min session per month
- 1 Success Plan with Goals
- Success Plan Monitoring & Comms
- Email & Text Encouragement
Evolve
- 4 - 1 hour sessions per month
- 1 Success Plan with Goals
- Success Plan Monitoring & Comms
- Email & Text Encouragement
Fractional Team Member
Need a seasoned CX professional to own critical initiatives and drive results? Our fractional team members integrate directly into your organization to lead transformation projects, build scalable systems, and deliver measurable outcomes. Get C-level expertise without full-time overhead—perfect for scaling companies that need proven leadership to execute strategic initiatives while developing internal capabilities.
Block of 5-hours
Perfect for: Specific transformation challenges or skill development initiatives
What You Get:
- Focused expertise on your defined project scope
- Flexible scheduling around your timeline
- Clear deliverables and success metrics
- Direct access during project duration
- Purchase additional blocks
Ideal For: CS leaders launching new initiatives, implementing specific processes, or needing targeted skill development in areas like executive communication or cross-functional leadership.
10 hours weekly
Perfect for: CS leaders ready to systematically transform their approach and team
What You Get:
- Weekly strategic coaching sessions
- CXC HealthZone platform access and implementation
- Team development guidance and frameworks
- Defined Statement of Work with measurable outcomes
- Ongoing support for organizational alignment
Ideal For: CS leaders transitioning to CX strategy roles, building revenue-focused teams, and developing executive presence with within their organization.
20 hours weekly
Perfect for: Senior CS/CX leaders driving company-wide transformation
What You Get:
- Deep strategic partnership and ongoing counsel
- Comprehensive team and process transformation
- Board-level presentation support and metrics development
- Crisis leadership guidance and decision support
- Full CXC HealthZone implementation and optimization
Ideal For: VP/Director-level leaders responsible for revenue impact, cross-functional initiatives, and positioning customer experience as competitive advantage.